Terms and Conditions

Terms and Conditions

The following Terms and Conditions do not affect your statutory consumer rights. 

Your use of the site constitutes your agreement of the Terms and Conditions as laid out below, without modification.   These Terms and any contract between the Seller and the Customer are only in the English language.


In these Terms, the following definitions are used:


any agreement between the Seller and the Customer for the sale of the Goods;


you (the person who purchases the Goods from the Seller);



an email from the Seller to the Customer acknowledging that the order from the Goods has been accepted in accordance with these Terms;


the Goods that are being sold to the Customer on the Website;

Privacy Policy

the terms which are set out how the Seller will deal with confidential and personal information received from the Customer via the Website;


the person or business who is selling the Goods known as Perfect 10 sports, trading as "perfect10-sports.co.uk “  hereafter referred as "we", "us" and "our";


the terms and conditions set out in this document, including any Website terms of use and the Privacy Policy and which apply to any Contract;


the Seller’s website on which the Goods are advertised.

Electronic Communications

The Seller may contact the Customer in connection with the Contract by using e-mail or other electronic communication methods and by pre-paid post and the Customer expressly agrees to this.  These methods satisfy any legal requirement that such communications be in writing.

Personal Information

All personal information is retained and used strictly in accordance with the Privacy Policy.

Placing an order

When registering to use the Website, the Customer may set up a username and password.  Where this happens, the Customer remains responsible for all actions taken under the chosen user name and password and undertakes not to disclose their username and password to anyone else and to keep them secret.

When providing any information to the Seller, the Customer undertakes that all information provided via the Website is accurate, current and complete and to notify the Seller of any changes which may mean that the information is inaccurate.

The Seller is authorised by the Customer to contact any third party agencies, and share relevant customer data necessary to enable the Seller to fulfil the order.

A Customer may only purchase Goods from the Website if they are eligible to enter into a contract and are at least 18 years old.

How the order is processed

It is the Customer’s responsibility to check that any order they submit is correct.

After an order has been placed on the Website, the Customer will receive an order confirmation.  Once an order is placed, it becomes legally binding on the Customer.  Submission of an order does not mean that the Seller has accepted the order of the Goods.  If the Seller is unable to supply the Goods, for example because those Goods are not in stock or no longer available or because of an error in the price on the Website, the Seller will inform the Customer of this and will not process the order.  If the Customer has already paid for the Goods, the Seller will refund the full amount as soon as possible.

Price and payment

The price of the Goods will be as set out on the Website (£ Sterling) at the time that the Customer’s order is placed.  Price for the Goods may change from time to time, but changes will not affect any order that has been accepted by the Seller with an Order Confirmation.

The price of Goods exclude delivery charges, details of which are shown on the Website under ‘Delivery Charges’ which will be added to the total amount due for the Goods.

Payment for the Goods and any delivery charges may be made by all major credit cards or debit cards in £ Sterling.  Payment must occur at the time that the Goods are ordered using our payment facility.

We use Sage Pay to collect/process transaction information.  To view the Sage Pay security policy please Click here

Discount codes

We reserve the right to cancel an order where the terms of the discount code used are not met.


Our estimated delivery time for orders is 5 working days.  Whilst the Seller will use all reasonable endeavours to meet the delivery timescales given, delivery dates are estimates and approximate only.  The Seller cannot guarantee delivery dates and times and time shall not be of the essence for delivery of the Goods.  It is the responsibility of the Customer to ensure that orders are placed in time for the Goods arrive prior to 24th December and other important dates.

Delivery will be completed when the Seller deliver the Goods to the address provided when the order was place.  The Goods and associated risks pertaining thereto will become the responsibility of the Customer from the completion of delivery.

The Seller may employ a reputable carrier to deliver the Goods.  If the Customer is asked for a signature upon delivery, it is the responsibility of the Customer to examine the Goods before signing.

Unfortunately the Seller does not deliver to addresses outside the UK at this time.

Circumstances beyond the control of the Seller

The Seller will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause that is beyond its reasonable control. 

In these circumstances, the Seller will contact the Customer as soon as reasonably possible to notify the Customer.  The Seller’s obligations under these Terms will be suspended and the time for performance of the Seller’s obligations will be extended for the duration of the circumstances beyond its control.  Where necessary, the Seller will contact the Customer to arrange a new delivery date with the Customer after the circumstances beyond its control are over.

If the Customer no longer wishes to buy the Goods, it may cancel the Contract without further obligation.

If the circumstances beyond the Seller’s control continue for longer than 4 weeks, the Seller will cancel the Contract and refund monies paid by the Customer in advance.

Cancellation rights and returns

The Customer may cancel a Contract or Order in the following circumstances:

If the Customer is unhappy with the Goods for any reason, the Customer may return them to the Seller in their original, ‘as sold’, condition and packaging at the Customer’s own cost within 14 days of receipt with their proof of purchase.  The Customer should, in the first instance, contact the Seller in writing to advise that they are returning the goods for refund.  The Seller will refund the Customer the price the Customer paid for the Goods excluding the cost of delivery.

In the unlikely event that the Goods are faulty or damaged upon delivery, the Customer must contact the Seller within 24 hours of receipt.  The Seller will arrange for collection of the faulty or damaged item and arrange a replacement or a refund.  If a refund is required the Seller will refund the price paid for the Goods and any applicable delivery charges paid for by the Customer.

This return policy does not affect your statutory rights.

Terms may be changed

It may be necessary for the Seller to revise these Terms from time to time, to include how changes in payments are accepted or changes in relevant laws and regulatory requirements which apply to the Goods.  Every time the Customer places an order via the Website for Goods, the Terms in force at that time will apply to the Contract between the Customer and the Seller. 

Whenever any changes are made to these Terms in accordance with this clause, the Seller will keep the Customer informed by stating that these Terms have been amended and stating the relevant date of the changes on the Website.

Information on this website could include inaccuracies or typographical errors. Changes are periodically added to the information herein. We may make improvements and/or changes in the product(s) described herein at any time.

Intellectual Property

All content such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Perfect 10 Sports or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.  You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found of the Site. Perfect 10 Sports content is not for release.

Links to third party websites

The Website may contain links to other websites.  Perfect 10 Sports is not responsible for the content of any linked websites, nor does it endorse the website or its operators and is only providing these links as a convenience.

Important information about the Seller

The Seller operates the Website www.perfect10-sports.co.uk.  The Seller is a partnership established in England and Wales with its address at 55 Preston Drive, Bexleyheath, Kent, DA7 4UF.

The Customer can contact the Seller by telephoning 020 8133 6710, in writing to the address shown above or by e-mailing to [email protected]